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(More customer reviews)NOTE: This review is long and detailed, especially relevant for heavy users of Google services.
This is my second Blackberry, obtained from T-mobile at an upgrade discount (now possible through Amazon). My first Blackberry was the T-mobile Curve offering (my review on the 8320 may prove helpful to provide context for this review and for first time smart phone buyers). Last time I purchased a phone, I was just looking for a really high quality phone, and the 8320 certainly delivered. However, over time I gradually used more and more smart phone features until by 2009 I was totally hooked. While the 8320 was great as a phone, its limited memory and sluggish processor made it painful to use for certain apps - and impossible to use for more than a handful of apps.
So this time around my goal was to get a smart phone that made good sense for my current desired usage. Here were my requirements:
Keep costs down
Great phone (sound quality, speakerphone, quick dialing, coverage, vibrate options, international use, etc.)
Alternative reception if needed (WiFi UMA or femtocell)
Great e-mail (must handle Gmail well)
Sync contacts/calendar with Google and otherwise works seamlessly well with Google
Works seamlessly with other cloud apps I use heavily (Evernote, Dropbox, etc.)
Media player with 3.5mm jack
Camera of high enough quality to use in conjunction with Evernote OCR
Easy to use (configuration, speed of device, shortcuts, etc.)
Popular model with many accessories available
Long battery life
Enough memory so I don't have to manage it
Feels good in hand
Able to charge by putting in a cradle
Tethering possible (Bluetooth preferred)
Reliable
Optional but nice:
Great browser
Maps
Turn by Turn navigation (free preferred)
Other sections at the end of this review:
Screen
Keyboard
Trackpad
Battery Life
Summary
The 9700 with T-mobile strongly delivers on most of my requirements, and surpasses the 8320 in almost every respect by a wide margin. One by one:
Costs: Was able to keep my grandfathered T-mobile Blackberry contract for 40/month for voice (1000 anytime, unlimited nights/weekends) and 20/month for unlimited data (but no text/SMS). Our family also has the hotspot home service for an additional 10/month to provide an unlimited domestic calling home line. And a 12% AAA discount off the bill - so this is far less expensive than we could get for these services than from any other carrier. On the other hand, for users who require few voice minutes, heavy data, no tethering, and no home phone, iPhone with AT&T could be only slightly higher in cost (and perhaps even competitive for light data users given the new June 2010 ATT 15/month 200MB/month plan option)
Phone: Terrific - just as good as 8320 which was also great. I find the phone quality I experience to be better than using an average phone with a land line (cordless or corded). The speakerphone and internal phone is of higher quality but lower volume - so may be more difficult to hear in very noisy conditions, though ear buds or headsets can be used in such circumstances. The alternative UMA reception works just as well on 9700 as it did on the 8320. The quality of the speakerphone is so good that I often use it for music if I'm not in reach of my earphones - while of course not as good as what you get over a high quality headset, it is the best speaker quality I've heard from a cell phone - and I thought the 8320 was good.
E-mail, Google apps: Built in Email function is great but is not geared for IMAP Gmail so I downloaded the Google Mobile App and then the individual components Gmail, Sync, and Maps. Gmail and Maps are outstanding, Sync is adequate. The search by voice feature of Google Mobile App is amazingly useful in so many ways I could write a couple pages just about this one feature (watch what happens when you do voice searches for "Phillies" or "Black Widow" or "3+11" . . .). By using Gmail I give up push E-mail (it checks every 20 minutes or if I force it to with "refresh") but is otherwise better - including the ability to search g-mail very quickly. None of this is any different from the 8320 - except that everything is much quicker - and I can use Maps without having to reboot the phone to get memory back. The Google Reader icon merely invokes the Blackberry browser with Google Reader RSS - and it is so tiny that it is unusable. I did figure out that I could use Google Reader reasonably well with the BOLT browser (which I had to download and then set to 3x Large font rendering). I also use Google Voice to replace T-mobile's voice mail and it works great, though you have to wait a few minutes for voice mails and their transcriptions to show up on your phone. Of course, all of these things work way better on Android and the iPhone, but with the exception of Google Reader, they are plenty good enough on the Blackberry.
Other Cloud Apps: Unfortunately, Blackberry is harder to develop for than the iPhone (and probably Android too), partly because Blackberry has so many models (too many, IMHO). The result is that Evernote for the iPhone is fantastic while it is passable on the 9700 and downright primitive on the 8320. The screen is bigger and the browser is better and faster on the 9700 (OS 5) than it was on 8320 (OS 4.5), and this accounts for why I'm actually beginning to use Evernote do search within the app and it brings up the notes with that term in the browser - you have to wait 5-10 seconds but it works. On the 8320 this was too slow to be workable. Dropbox does not have a client for Blackberry but is expected to release one by the end of 2010. Roboform has a primitive Blackberry client that doesn't sync wirelessly - I have to manually copy over my passcards every once in a while. Blackberry is a major platform so I am assuming these apps get better over time, but they will always trail the iPhone.
Media Player - the media player functions (mp3, pictures, video, voice notes, etc.) works just as well as it did with the 8320 - there's probably been some changes but I didn't notice them. However, the Pandora app runs much better on the 9700 than the 8320 due likely to some combination of 3G coverage and a faster processor. On the 8320, the application paused often in weak coverage areas and had a tendency to stop in the middle of a song and skip to the next on occasion.
Camera quality - I am a huge fan of Evernote but the 8320 camera was not able to take pictures of regular size text that could be recognized as text by Evernote's OCR. The 9700 camera specs are better and this proved out with Evernote in my initial tests. I found that with bright light and a distance of at least 11 inches away, I could take pictures of restaurant menus and Evernote was able to index most words in the picture. So I will have access to the menus of all of our favorite restaurants through Evernote once I take pictures of them all. This could also be done with business cards, wine bottles, white boards . . .
Ease of Use - This is where Blackberry's fall flat. It took me many many hours of fiddling to master the use of the 8320. While most of this knowledge transferred over to the 9700, it still took many hours to set up the phone as I downloaded apps, set preferences, etc. The iPhone is obviously much better in this regard, and for a heavy Google services user like myself, so is Android, from everything I've read. The menus of preferences were moderately better laid out than the 8320, which helped some. But here are some of the issues:
1) The Apps store experience is frustrating (i.e. Quickpull is an app that worked for 8320 and appeared on the 9700 app store so I installed it but it froze up my system - why does this appear at all if it hasn't been updated yet for the 9700?). Installing apps is slow and requires rebooting. Some apps are NOT in the app store (Google mobile app, Bolt, etc.).
2) The profiles system for setting alert preferences is powerful, and a bit easier to use than the 8320, but still complicated.
3) The initial layout of icons on the phone screen was so cumbersome (including many links to useless apps promoted by T-mobile) that I spent quite a while rearranging them so I could more easily find what I was looking for.
On the bright side, there are many handy shortcuts available on Blackberries. I especially like having each letter assignable to a speed dial, so I use the first letter of last names for home phone speed dials, and the first letter of first names for cell phone speed dials. As you learn the shortcuts, the phone becomes very fast to use, far faster than a computer for some things.
Popularity - Blackberries in general are among the most popular smart phone brands and 9700s in particular appear to be a big hit. Within months there will be a flood of accessories but the phone is so new that there's not too much yet. Many apps have not yet been updated for the 9700 or the OS 5.0.0.330 which powers the phone. However, it is harder to write Blackberry apps, so I am expecting iPhone to always have better and more up-to-date apps, and probably Android as well as that platform matures.
Battery/Memory - Battery life is amazingly good - I have been unable to use more than 30% of the battery in one day despite a lot of fiddling, syncs in the background, Pandora use, etc. There is enough memory for apps that I don't have to worry about it any more. This is a vast improvement over the 8320, which was a pocket computer in theory but in actual practice memory limited to less than a dozen apps, and required constant...Read more›
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BlackBerry Bold 9700 Phone (T-Mobile)Powerful and refined, the BlackBerry Bold 9700 smartphone for T-Mobile includes built-in support for both 3G connectivity and voice calls over Wi-Fi networks (802.11b/g). Enabled for T-Mobile's expanding high-speed 3G network, the Bold 9700 offers fast data delivery and an enhanced Web-browsing experience that lets you connect quickly to social networking sites such as Facebook. And, of course, you'll enjoy all the communication and connectivity features you've come to expect from a BlackBerry phone--including email served up by the BlackBerry Internet Service and a full menu of messaging options (SMS, MMS, and IM).
Offering top-of-the-line performance and functionality, it features a sophisticated, high-gloss black finish, chrome highlights and leatherette back. It also includes a distinctive, highly tactile full-QWERTY keyboard for fast and accurate typing, and an innovative touch-sensitive optical trackpad, which makes for a great navigation experience.
The built-in GPS supports navigation and location-based services via the included BlackBerry Maps application. A hot-swappable microSD/SDHC memory card slot provides additional storage for multimedia files and archiving applications, with a 2 GB memory card included and support for optional 32 GB cards. Other features include a 3.2-megapixel camera/camcorder, Bluetooth 2.1 connectivity for hands-free devices and stereo music streaming,
The BlackBerry Bold 9700 offers easy access to BlackBerry App World, the official app store for BlackBerry smartphones, enabling you to browse and download fun and functional mobile applications to their phone. Many applications are readily available directly on the smartphone, such as Slacker Radio for easy access to free music, TeleNav GPS Navigator for turn-by-turn directions (trial version), and visual voicemail for easier access and response to voicemails.
Staying Connected With BlackBerry's push email technology, your email will find you without having to initiate a connection. BlackBerry devices are designed to remain on and continuously connected to the wireless network, notifying you as new email arrives. In addition to the text, you can also receive and view attachments in a wide range of popular file formats, including Microsoft Office, Corel WordPerfect, and Adobe PDF.
Browse the web with the integrated, full-featured browser, which quickly and efficiently displays HTML pages as well as enables you to set up RSS feeds to stay connected to up-to-the-minute news and blog posts. And keep up with your contacts using a variety of instant message (IM) networks, including the integrated Blackberry Messenger as well as downloadable clients for Google Talk, Yahoo! Messenger, and Lotus Sametime.
For corporate users, this BlackBerry device delivers all the enterprise email and messaging capabilities you've come to expect. It's supported on the BlackBerry Internet Service, giving you access to up to 8 work or personal email accounts (including most popular ISP email accounts), as well as BlackBerry Enterprise Server, enabling advanced security and IT administration within IBM Lotus Domino, Microsoft Exchange and Novell GroupWise environments.
Key Features
Fast 3G connectivity via T-Mobile's HSDPA/UMTS network (1700/2100 MHz bands, UMTS/HSDPA; see more about T-Mobile's 3G service below)
Unlimited nationwide Wi-Fi Calling with T-Mobile's Unlimited HotSpot Calling service or the new Wi-Fi Calling with MobileOffice solution for business customers. Get great coverage at home when used with a T-Mobile HotSpot @Home wireless router, and receive unlimited nationwide calls over Wi-Fi, at home or at any U.S. T-Mobile HotSpot. (Learn more)
Quad-band GSM phone for good global voice connectivity (850/900/1800/1900 MHz bands)
BlackBerry OS 5.0
Support for BlackBerry App World featuring a broad and growing catalog of third-party mobile applications developed specifically for BlackBerry smartphones. Categories include travel, productivity, entertainment, games, social networking and sharing, news and weather, and more.
Visual Voicemail enables you to listen to your voicemail messages in any order, respond in one click and easily manage your inbox without ever dialing in to the network.
GPS navigation and location-based services via BlackBerry Maps and other third-party solutions. (Learn more)
2.44-inch display with 480 x 360-pixel resolution and 65K color depth.
35-key backlit QWERTY keyboard
3.2-megapixel camera with auto-focus, image stabilization, 2x digital zoom, flash, and geotagging capabilities.
Video capture capabilities with up to 480 x 352-pixel resolution for sharing (176 x 144 pixels for sending via MMS)
Multi-format digital audio and video player with compatibility for MP3, WMA 9 Pro/WMA 10, AAC/AAC+/eAAC+, MPEG4, H.263, H.264, and more.
BlackBerry Media Sync is built right into your BlackBerry Desktop Software and lets you sync your desktop iTunes or Windows Media Player music files with your BlackBerry smartphone. If you're a Mac user, just choose the "media" option and you're ready to sync your iTunes music collection from your BlackBerry smartphone onto your Mac.
Bluetooth 2.1 connectivity with stereo music streaming (A2DP) capabilities as well as hands-free headsets and car kits.
Memory expansion via microSD card slot with support for optional cards up to 32 GB. A 2 GB card is included with the phone, and it also has an internal 256 MB memory.
Full messaging capabilities including SMS text, MMS picture/video and IM instant messaging (via popular services including AOL, Yahoo!, Windows Live Messenger, and Google Talk)
BlackBerry Browser for accessing Web sites.
Organizer tools including calendar, task list, memo pad, and calculator
Airplane mode allows you to listen to music while the cellular connectivity is turned off
Integrated hands-free, full duplex speakerphone
Voice-activated dialing capabilities
Vital Statistics The BlackBerry Bold 9700 weighs 4.3 ounces and measures 4.2 x 2.4 x 0.6 inches. Its 1500 mAh lithium-ion battery is rated at up to 6 hours of talk time, and up to 360 hours (15 days) of standby time. It runs on the 850/900/1800/1900 MHz GSM/GPRS/EDGE frequencies, as well as T-Mobile's 3G network (1700/2100 MHz).
What's in the Box BlackBerry Bold 9700 handset, rechargeable battery, charger, 2 GB microSD memory card, USB cable, wired hands-free headset, BlackBerry Desktop Software, quick start guide, user manual
T-Mobile Services
High-speed data connectivity via T-Mobile's 3G network: In addition to its quad-band GSM connectivity, this phone is also compatible with T-Mobile's UMTS/HSDPA 3G network, which operates on the 1700/2100 MHz AWS spectrum. This phone is designed to automatically connect to the best available network (3G or GSM/GPRS/EDGE) to provide faster data speeds when accessing the Web or downloading content from the T-Mobile Web2go content portal. T-Mobile's 3G network now covers 170 million people in more than 235 cities nationwide and by the end of 2009 is planned to be available to approximately 200 million people across the U.S.
In areas where the 3G network is not available, you'll continue to receive service on the via T-Mobile's EDGE network (which stands for "Enhanced Data Rates for Global Evolution"). This high-speed, mobile data and Internet access technology is fast enough to support a wide range of advanced data services (with average data speeds between 75-135Kbps), including full picture and video messaging, high-speed color Internet access, and email on the go.
While this phone is optimized for use with T-Mobile's high-speed 3G network, many of its functions will also work well on the moderate-speed EDGE network. If you plan to access the Internet extensively on your phone, 3G network coverage may serve you best.
Activities that work well on EDGE or 3G networks:
Email, instant messaging, and texting
Downloading ringtones, CallerTunes, wallpaper, light data files
Sending photographs via e-mail or picture messaging
Activities that work best on a 3G network:
Viewing content-heavy websites (lots of images or videos playing)
Viewing YouTube and other video files (they will play on EDGE, but require loading time)
Uploading large files (photos, videos, presentations) to sharing websites
Downloading large files from an e-mail or a website
T-Mobile HotSpot Enabled service: Effortlessly transition between Wi-Fi calling and T-Mobile's wireless network while you talk with T-Mobile's Unlimited HotSpot Calling service or the new Wi-Fi Calling with MobileOffice solution for business customers. Unlimited nationwide Wi-Fi Calling requires either Unlimited HotSpot Calling mobile plan or Wi-Fi Calling with MobileOffice service, qualifying rate plan, broadband Internet connection and wireless router. Regular plan minutes are used when call does not originate on Wi-Fi network.
Learn More
BlackBerry Maps Always know where you are and how to get where you need to be with BlackBerry® smartphones featuring BlackBerry Maps and GPS (Global Positioning System) capabilities. Enter an address and receive directions to businesses, restaurants and other locations. Type or paste the information, or launch a map by clicking on a pre-existing address in your address book to view routes and step-by-step directions.
Interactive maps allow you to pan left, right, up and down and to zoom in and out
Local search lets you find locations based on keywords. Enter a search term like "pizza" to find pizza places near you
Send maps via email
Bookmark your favorite locations for future reference
Fully optimized for BlackBerry smartphones for fast loading times and efficient data usage
BlackBerry Maps works with your current wireless network, so no carrier switching is required.
Technical Specifications
Video format support: DivX 4, DivX 5/6 partially supported, XviD partially supported, H.263, H.264, WMV3, MPEG4, Sorenson Spark & On2 VP6(Flash support)
Audio format support: .3gp, MP3, WMA9 (.wma/.asf), WMA9 Pro / WMA 10, MIDI, AMR-NB, Professional AAC/AAC+/eAAC+
Email support: BlackBerry Enterprise Server and BlackBerry Internet Service (POP3/IMAP4)
IM client: Yahoo, MSN Live, AIM, Google Talk, ICQ
USB connectivity: USB port allows charging and data synchronization of the device with a USB "A" to micro-USB "B" cable
Bluetooth support: Mono/Stereo Headset, Hands-free, Serial Port Profile, Bluetooth Stereo Audio (A2DP/AVCRP) and Bluetooth SIM Access Profile (version 2.1)
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